Refund and Returns Policy
Effective Date: 24th December 2024
We want you to be satisfied with your purchase at Sparki. If for any reason you are not completely happy with your order, we offer a 30-day return policy for eligible items.
1. Return Eligibility
To return an item, the following conditions must be met:
- The item must be in new, unused, and resalable condition.
- The return must be initiated within 30 days from the delivery date.
- The product must be in its original packaging (if applicable).
2. Non-Returnable Items
The following items are non-returnable:
- Gift cards.
- Custom or personalized products.
- Downloadable software or digital products.
3. How to Return an Item
To return an item, follow these steps:
- Contact us at info@sparki.site within 30 days of receiving your product to request a Return Merchandise Authorization (RMA).
- Provide your order number, a description of the product, and the reason for the return.
- Once approved, we will issue you a return shipping label (if applicable) or instructions on how to return the item.
- Return the item in its original packaging to the address provided.
4. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will issue a refund to the original payment method within 7-10 business days. Shipping charges are non-refundable, and you are responsible for the return shipping costs unless the product is defective or incorrect.
5. Exchanges
If you wish to exchange an item, you must follow the return process for a refund and place a new order for the desired item.